A wee word of kindness makes all the difference…
Kindness, defined by the Oxford English Dictionary as ‘friendly, generous and considerate’, made a huge difference to me this week. In the light of the many hours and days of struggling with the vagaries of BTs so called ‘advisors’ sorting out what would have seemed to be a simple problem, I psyched myself up to go through the same frustrating process with Vodafone. The problem was similar in that I was unable to access details of my monthly account which …