21C Governance: Three Reasons British Railways Don’t Work (and How To Fix Them)
How on earth could one of the world’s most advanced cities manage to disrupt its essential transport infrastructure, the lives of so many, and its economic activity so foolishly, and with such little interest from those in power? That was my conclusion in 2003. Today, exactly those words apply to another rail foul up with Southern Rail and to similar circumstances for many other British commuters and cities. The scale of human misery, stress, discomfort and the impact on working …